Apple has launched a free repair initiative for Apple Watch 6 owners who find their watch display goes permanently blank, as spotted by 9to5Mac.
Such programmes typically appear when a manufacturer receives a large number of case complaints, and the problem is tied to a hardware issue rather than one caused by the owner. Apple offered a comparable scheme for MacBook Pro owners who found the anti-reflective coating of the display delaminated over time, for example.
This Apple Watch Series 6 issue appears to affect a much smaller number of devices, though. According to Apple’s website, 40mm watches made “between April 2021 to September 2021” are eligible.
However, Apple suggests the watch should have exhibited the issue before being sent in for repair.
You can check if your Apple Watch Series 6 is part of the cohort by plugging in its serial number at Apple’s support website.
An Apple Watch’s serial number can be found in the Settings > General > About section on the watch itself, or on the iPhone to which it is paired in the Watch app. Go to My Watch > General > About to find the serial number.
Tips posted online suggest the problem can be fixed by pressing hard across the screen glass and tapping its surface, then hard resetting the watch, which points to an internal connection issue as a possible cause. However, with a completely free repair to hand, you are best served by taking up Apple’s offer.
Apple says the program will cover watches “two years after the first retail sale of the unit,” suggesting it will be wound down before the end of 2023.